Overview
Our refund and returns policy lasts 45 days. You may obtain a refund of the amount you originally paid if you: (a) do not use the software and (b) return it, with proof of payment, to the location from which it was obtained within forty five (45) days of the purchase date.
Certain types of products are exempt from being refund. This includes downloadable dataset product and software services.
Refunds
To process your refund request, we require a receipt or proof of purchase. Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Need help?
Please contact us using any of the following methods for questions related to refunds and returns.
Support ticket
Customers who purchased extensions or services from us, may submit your request – Available for 24×7 Support.
Click here to create a Support Ticket
Email Support
For any general questions or Email Support, please submit your request — Available for 24×7 Support. Email ID: [email protected]
Live chat
If you would like to chat with our support team or sales team, you could use Skype chat –Available 8 AM to 6 PM Monday to Saturday.
Skype id : mage.support
Phone support
Please contact us at the following Phone numbers if you prefer to communicate with us via phone – Available 8 AM to 6 PM Monday to Friday.
+91 4445542897
+1 248 631 4082