Our refund and returns policy lasts 45 days. You may obtain a refund of the amount you originally paid if you: (a) do not use the software and (b) return it, with proof of payment, to the location from which it was obtained within forty five (45) days of the purchase date.
How to initiate refund request:
To process your refund request, we require a receipt or proof of purchase, which includes order details, Invoice receipt and Payment transaction information. You may submit the refund request using the contact form. Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
Timeline for processing the refund/return/cancellation:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Delivery Policy:
After the respective invoice is paid by the customer, the software is delivered to the customer.
The delivery of the software is performed through a download link of the software provided to the customer by Global eCom via order email and also through customer’s account.
The customer can download the software through the customer’s account at any time. After downloading the software, the customer will be able to copy it on customer’s site and use it according to customer’s requirements and preferences. Software all updates, including technical updates (compatibilities, bug fixing) and feature updates, shall be provided to customers as part of active product subscription. Customers are allowed to cancel product subscription at any time through the customer’s account.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please note that certain types of products are exempt from being refund. This includes downloadable dataset product and software services. Please contact us using any of the following methods for questions related to refunds and returns.
Support ticket
Customers who purchased extensions or services from us, may submit your request – Available for 24×7 Support.
Click here to create a Support Ticket
Email Support
For any general questions or Email Support, please submit your request — Available for 24×7 Support. Email ID: [email protected]
Live chat
If you would like to chat with our support team or sales team, you could use Skype chat –Available 8 AM to 6 PM Monday to Saturday.
Skype id : mage.support
Phone support
Please contact us at the following Phone numbers if you prefer to communicate with us via phone – Available 8 AM to 6 PM Monday to Friday.
+91 4445542897
+1 248 631 4082